The smart Trick of Telus customer service That No One is Discussing

and over the billing aspect, that’s all the more horrendous! Ordered a fresh cellphone as my deal was up for renewal on line was alleged to get $a hundred credit history in no way confirmed up despatched the phone via mail just how they instructed me to copyright Write-up and bought it. I got a textual content concept declaring they gained it and my credit rating will be on my Invoice, but however my bill came plus they nevertheless demand me for it. Once i named. They had the audacity to convey the cell phone wasn’t the cellphone they have been expecting?! What other mobile phone could it are? It was their mobile phone they despatched me two years back?! Using the provide it back again program?! They advised me they might take a look at it and electronic mail me again by no means obtained an email. They identified as me again and we’re seeking to say it was a technical challenge with my cellphone the exact same agent who is alleged to have looked after me?

Individuals brokers Doing work in opposition to Telus Gains, instead of holding the outdated loyal customers they make them disappear to look for other provider

Now it is been two weeks and my concern Together with the billing has not been solved , I happen to be customer Telus for over twenty years which customer service is horrendous! I requested to talk to supervisor quite a few often times final. She mentioned she would In addition they wished me to Visit the keep in which I fall the phone off and acquired the telephone After i told her I did it all on the internet she didn’t trust me?  The mobile phone I received the box was opened and there was no Actual physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I had to go all the way down to the store to receive why was my box open? Why wasn’t my box sealed? Cellphone fall batteries  is extremely incredibly slow like my outdated cellular phone was way better than this factor. I think they gave me a aged mobile phone is just how they take care of customers with prolonged as they  reward loyalty ?!!! 

I called Telus CS at eight.55AM Mountain time they usually hanged up on me, saying which i really need to get in touch with throughout "typical office hrs". Is that this for true?

I left Rogers to return to Telus simply because I believed from the guarantee of higher service and reasonable cure, but this encounter has been something but.

for the Black Friday i termed Telus to have me a new cellular line for my daughter if there is a deal like i acquired Beforehand for my other Young ones being a loyal customer with Telus.

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following the agent evaluate my account he mentioned i can't provide you with a deal or credits like you have now along with your exiting account, so i just gave up and hangup the cell phone.

Solved conversations will be closed and saved for ninety days, and can be accessed from the Message Centre in the My TELUS application. 

Telus has messed up on my Invoice multiple situations while in the pastfew months.  A short while ago by charging me three situations for any deliver it again that was currently returned. Then chose to go on and alter 3 of my designs on their own.  Initially agent I spoke to was excellent and experimented with difficult to take care of The problem.  He even contacted loyalty that can help.  They in no way known as.  I made an effort to simply call myself and was keep endlessly so I hung up.  Attempted Yet another agent he Telus customer service claimed he would transfer me to loyalty than proceeded for getting upset mainly because I wouldn't permit him to finish the decision when he mentioned he could not transfer me.

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The TELUS group acknowledges that our operate spans numerous Territories and Treaty regions and we've been grateful for the normal Know-how Keepers and Elders who will be with us these days, all those who have long gone in advance of us and also the youth that encourage us.

Be aware: if The subject is just not however covered by TELUS Skilled Messaging, You will be supplied that has a callback selection.

The TELUS workforce acknowledges that our do the job spans numerous Territories and Treaty locations and we are grateful for the standard Awareness Keepers and Elders who're with us now, all those who have gone ahead of us plus the youth that inspire us.

I will terminate many of the services residence and cellular with Telus and convey to my family and friends to do so, which was the worst encounter I acquired with Telus